Privacy Policy

Privacy Policy

The Sustainable Advantage Pty Ltd ABN 53 142 460 357

Leading Roles (“we”, “us”, “our”) is committed to protecting the privacy of all candidates, clients, employees, contractors and visitors to our website. We manage personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, store and disclose personal information in connection with our recruitment, consulting and HR services.

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1.       What Personal Information We Collect

The personal information we collect will depend on whether you are a candidate, client, referee, or visitor to our website. It may include:

For candidates

• Contact details (name, phone number, email, address)

• CV/resume, employment history, qualifications and licences

• Work rights information

• Results of assessments (psychometric, competency, medical where required)

• Reference reports and feedback

• Information from job boards or publicly available sources (LinkedIn, websites, etc.)

• Information about workplace incidents, complaints, investigations or performance (where relevant to recruitment or employment)

• Other information you choose to provide during the recruitment process

For clients

• Contact and business details

• Information relating to a vacancy, team structures, role requirements and projects

• Relevant communication records and engagement details

For referees

• Your contact details

• Your opinions about a candidate’s work performance or suitability

• Information you provide during reference checks

Website and digital information

• When you visit our website, we may automatically collect:

• IP address, browser type, device type, operating system

• Website usage data, including pages viewed, session duration and navigation patterns

• Cookies or similar technologies used to enhance site functionality and analytics

This information is generally collected in aggregated form and does not personally identify you.
 

2.       How We Collect Personal Information

We collect personal information in a variety of ways, including:

• Directly from you when you apply for a role, register with us, complete a form, speak with us, or correspond via email or phone

• Through our website, online registration forms or job alerts

• Through third-party job platforms (SEEK, LinkedIn and others)

• From referees, previous employers, professional associations or educational institutions

• From publicly available sources

• From assessments, checks or verifications required for a role

• From clients we partner with during recruitment processes

• Where you provide information about another person (such as a referee), you confirm that you have their consent to do so.

3.       Why We Collect Personal Information

We collect, use and disclose personal information for purposes including:

For candidates

• Assessing suitability for roles and presenting you to clients

• Managing applications, interviews and placements

• Conducting reference, qualification or work rights checks

• Facilitating assessments and training

• Providing career guidance and related services

• Managing workplace or safety matters

• Meeting our legal obligations

For clients

• Delivering recruitment and consulting services

• Understanding organisational needs and project requirements

• Business development and client relationship management

General purposes

• Responding to enquiries or feedback

• Sending newsletters, event invitations or job alerts (you may unsubscribe at any time)

• Improving our services, systems and website

• Internal reporting, compliance and risk management

 If you choose not to provide requested information, we may be unable to provide our services.

4.       Disclosure of Personal Information

We may disclose personal information to:

•  Clients seeking to fill roles

• Referees or third parties providing information to verify your experience

• Assessment providers, background screening providers or other service partners

• Our IT, website, cloud storage or database providers

• Insurers, legal or professional advisers

• Government, regulatory, law enforcement or statutory bodies where required

• Any person with a lawful entitlement to obtain the information

Some of our service providers may be located outside Australia, including cloud storage providers. Where this occurs, we take reasonable steps to ensure overseas recipients handle personal information in accordance with the APPs.

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5.       Direct Marketing

We may use your personal information to send newsletters, job alerts, updates or invitations.

You may unsubscribe at any time using the link provided in communications or by contacting us.

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6.       Storage and Security

We take reasonable steps to protect personal information from loss, misuse, unauthorised access, modification or disclosure. Information is stored in secure electronic systems, some of which may be cloud-based and located overseas.

When personal information is no longer required, we will take reasonable steps to store, de-identify or destroy it, unless we are required by law to retain it.

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7.       Access and Correction

You may request access to personal information we hold about you, or request corrections if the information is inaccurate, incomplete or outdated.

We may require identity verification before releasing information.

Requests can be made by contacting us at the details below.

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8.       Enquiries or Complaints

If you have an enquiry or wish to make a complaint about how we manage your personal information, please contact our Executive Director:

• Eleanor Ogston, Executive Director
  Email: Eleanor@leadingroles.com.au | Phone: +61 439 865 965

We will respond as soon as reasonably practicable.

You may also contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au

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9.       Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

Last update: 28 November 2025