Client and Candidate Care

Our focus is on the long-term

We create a positive experience for our clients and candidates from the start. To ensure the well-being of our placements and the continuous improvement of our services, we establish a regular post-placement cycle of engagement with clients and the candidates we place in organisations.

Our client satisfaction (net promoter) score sits consistently at 4.5/5 and our candidate satisfaction score is 4.9/5

Client Care

At Leading Roles, we understand the paramount importance of Client Care in our recruitment, culture and performance services. We believe that meeting our clients' needs and expectations requires a commitment to running a transparent process, characterised by clear communication. By fostering a culture of open and honest advice, we ensure that our clients are fully informed and empowered to make well-informed decisions. We recognise that effective client care not only builds trust but also strengthens our long-term partnerships.

Candidate Care

At Leading Roles, we understand the vital importance of Candidate Care throughout the recruitment process. We believe in fostering clarity at every stage, ensuring candidates are fully informed and prepared. By providing clear communication and comprehensive briefings, we empower candidates to perform at their best and showcase their true potential. Our commitment to feedback is paramount, as it enables candidates to gain insights into their strengths and areas for development.

Client Reviews

My experience with Leading Roles has been refreshing. They provided very personalised service and collaborated with the council from the beginning to develop a clear understanding of the role and council requirements in our search for a new Director of Development and Community. Leading Roles were extremely clear in outlining the process so there was never any confusion or unmet expectations. They have deep knowledge and understanding of the council and are very focused on what the client needs to ensure that the potential candidates put forward are an excellent fit both technically and culturally. I recommend them highly and would use their services again without hesitation.

Ken Diehm
Chief Executive Officer, Fraser Coast Regional Council

Candidate Feedback

I highly recommend Mark and his team at Leading roles. I recently applied and was successful for the position of CEO at the City of Gold Coast, the process was expertly run by Leading Roles. As a consequence of the outstanding job that Leading roles did in undertaken the recruitment of the CEO position, we have subsequently used them on multiple recruitment roles and without exception they performed exceptionally well and in a highly professional manner. Once again, I have no hesitation in recommending Leading roles to undertake recruitment for any position in your organisation.

Tim Baker

Chief Executive Officer, City of Gold Coast