Manager Customer and Technology

Manager Customer and Technology | Snowy Valleys Council | Tumut

Snowy Valleys Council are seeking a Manager Customer and Technology to lead and manage the development of the organisation's technology and customer service functions to improve access and enhance the community's experience of council's services.
Download the Candidate Information Pack for this role. Click Apply Now to submit your application.

The Opportunity

The Manager Customer and Technology will facilitate excellent customer experiences across the range of automated and in-person touch points with Council's internal and externally facing services.

Council has industry leading capability in sections of its Customer Service stream which can be more broadly implemented across the organisation.

This role will have a significant and visible impact on the way that Council serves the needs of the community and will improve the way that Council does business across the entire organisation.

To be successful in this role you will have:

• Substantial leadership experience in IT with a solid understanding of delivery of excellence in Customer Experience
• The ability to develop and deliver technology strategy that supports and enhances all areas of an organisation
• The ability to support a shift in culture to a 'customer first' approach
• Strong collaboration skills and the ability to engage with the Executive Leaders, Council Staff and the community.
• Demonstrated experience in leading a multidisciplinary team in a complex organisation.

Snowy Valleys Council

Snowy Valleys Council is a modern and well-connected Council with an operating budget of $56.7 million. With a dedicated workforce of more than 230 staff and two main administrative centres at Tumut and Tumbarumba, the council's key focus is to deliver outstanding local services that support strong and vibrant communities.

Working and Living in the Region

With a population of 14,935, Snowy Valleys covers an area of 8,960 square km in a beautiful natural environment ideally located between Sydney, Melbourne and Canberra. The National Snowy 2.0 project is a $5B local investment which will provide economic benefits and a range of exciting opportunities for jobs and clean renewable energy to the region. The diverse and vibrant local economy offers work prospects for partners and family in forestry, agriculture, health, education and tourism.

It's all about location and lifestyle - Snowy Valleys is renowned for its year-round festivals, rich cultural life, sporting events and recreational facilities for fishing, hiking and cycling or join the locals who ski in the morning and swim in the afternoon!

How to Apply
Apply with a covering letter addressing the Position section of the information pack.

Applications close: 5.00pm Monday 2nd December 2019