Customer Experience and Communities Manager

Customer Experience & Communities Manager | North Burnett Regional Council | Queensland

• Competitive salary package including vehicle

• Supported professional career advancement opportunities

• Strong focus on community engagement initiatives

Experience an idyllic and unique lifestyle in the stunning North Burnett region of Queensland. With its beautiful countryside, pristine rivers and a thriving agriculture industry, the area is a natural paradise. Enjoy a year-round temperate climate, perfect for outdoor activities. The region includes vibrant townships, diverse dining and a strong sense of community.

The Opportunity

North Burnett Regional Council is seeking a motivated professional to join the team as the Customer Experience & Communities Manager. This is an opportunity to contribute to the strategic direction of the region and make a real impact on the local community.

As the Customer Experience & Communities Manager, you will play a pivotal role in overseeing the efficient and effective management of the Council's Customer Service and Library Centres, cemeteries, community development, arts and culture, sport and disaster management. The position reports to the General Manager Corporate and Community. This role will have a strong focus on Community Engagement initiatives, continuous improvement and Team Management.

Key Responsibilities

• Lead your teams to deliver professional and efficient customer services, across the Council's contact centre, libraries, cemeteries, community development, arts and culture and sport and recreation for the North Burnett region.

• Develop and implement strategies to enhance customer experience and satisfaction

• Manage a dynamic team, providing technical expertise and operational leadership

• Ensure compliance with operational plans and legislative responsibilities

• Build strong relationships with key stakeholders, across Council, the Community and Government Bodies

Qualifications

• Tertiary qualifications in a relevant discipline

• Previous experience in customer service, community development, arts and culture, and/or sport and recreation initiatives, preferably with a broad range of exposure to various disciplines

• An advanced proficiency in written and verbal communication

• Demonstrated ability to foster strong working stakeholder relationships

How to apply

Please download the candidate information package to view the position description and selection criteria before submitting your application.

Applications close 5pm Wednesday 3 January 2024.