Customer Experience & Communities Manager

Customer Experience & Communities Manager | Monto | North Burnett Regional Council

• Key strategic focused management role within Council.

• Manage and lead a geographically diverse team and functions.

• $110K + super + private use vehicle + accommodation & relocation allowance

North Burnett Regional Council is seeking a dynamic and experienced Customer Experience & Communities Manager to deliver a future-focused, efficient and high-quality service to Council and the Community.

Reporting to the General Manager Corporate & Community, the Customer Experience & Communities Manager will provide professional and strategic leadership to the Section as well as implement the operation plan, budgets, policies and projects which fall within the position's responsibilities. This role will suit an experienced community professional, who thrives in a challenging environment. You will lead a team to deliver exceptional customer services to residents and visitors alike. To be successful in the role you will have the ability to work effectively and productively with internal and external stakeholders and maintain and develop relationships.

Key Responsibilities:

• Lead the Customer Service and Community Development Sections to ensure they are delivering high-quality services.

• Develop and implement strategies to improve customer satisfaction and engagement.

• Work closely with community groups and stakeholders.

• Manage the delivery of community events and other community-based initiatives.

• Prepare reports and recommendations for Council.

Qualifications and Experience

• Tertiary qualifications.

• Proven track record leading and delivering high-quality customer and community service teams.

• Experience working with a dispersed workforce in a regional location.

If you are a strategic future-focused professional leader with a passion for delivering exceptional customer services to the community, then we want to hear from you. The North Burnett Regional Council offers a competitive salary package and opportunities for professional development.

Please download the Information Package to view the position description and selection criteria before submitting your application.

Applications close 5pm Monday 5 June 2023.