Customer Contact Officer – South East Queensland

• Contribute to a positive workplace culture
• Customer service and collaborative team environment
• Immediate start, 3-month contract, competitive rates

Leading Roles is seeking a customer service superstar for our local government client in South East Queensland. As the Customer Contact Officer, you will greet customers with a smile, deal with general enquiries over the phone and multitask across systems and applications. This is an immediate start with three-month contract and possible extension.

If you have exceptional customer service and time management skills and enjoy working in a team environment, this could be the contract opportunity you’ve been looking for.

Key Responsibilities:

• Provide professional and courteous frontline customer service in a consistent and timely manner
• Receive and process payments from customers over the counter, phone, online or by mail
• Provide over-the-phone assistance to customers attempting to access on-line services
• Ensure customer applications meet internal and regulatory compliance processes
• Safeguard the confidentiality and integrity of customer information
• Assist with administrative duties including record maintenance.

Essential skills and experience:

• Certificate or Diploma in Government and/or extensive experience in a customer service environment
• Current knowledge of relevant statutory requirements 
• Accurate data entry and keenness to learn new systems and procedures
• Attention to detail and organised diary management  
• Excellent written, verbal and interpersonal skills
• Previous experience working in local government will be highly regarded.

How to Apply

Please click apply now as the application period will close once a suitable applicant has been identified.