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Customer Contact Officer

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Job Title: Customer Contact Officer
Job Type: Contract
Classification: Administration
Client: Leading Roles
Reference: BBBH1411_1630035095
Job Published: 26 Oct 2021
Closing Date: 25 Nov 2021

Job Description

Customer Contact Officer – South East Queensland

  • Contribute to a positive workplace culture
  • Customer service and collaborative team environment
  • Immediate start, 3-month contract, competitive rates

Leading Roles is seeking a customer service superstar for our local government client in South East Queensland. As the Customer Contact Officer, you will greet customers with a smile, deal with general enquiries over the phone and multitask across systems and applications. This is an immediate start with three-month contract and possible extension.

If you have exceptional customer service and time management skills and enjoy working in a team environment, this could be the contract opportunity you’ve been looking for.

Key Responsibilities:

  • Provide professional and courteous frontline customer service in a consistent and timely manner
  • Receive and process payments from customers over the counter, phone, online or by mail
  • Provide over-the-phone assistance to customers attempting to access on-line services
  • Ensure customer applications meet internal and regulatory compliance processes
  • Safeguard the confidentiality and integrity of customer information
  • Assist with administrative duties including record maintenance.

Essential skills and experience:

  • Certificate or Diploma in Government and/or extensive experience in a customer service environment
  • Current knowledge of relevant statutory requirements 
  • Accurate data entry and keenness to learn new systems and procedures
  • Attention to detail and organised diary management  
  • Excellent written, verbal and interpersonal skills
  • Previous experience working in local government will be highly regarded.

How to Apply

Please click apply now as the application period will close once a suitable applicant has been identified.

 Job has expired

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Transforming local government through high performing people

Leading Roles acknowledges the traditional custodians of the land upon which we work, live and play. We pay our respects to their cultures, to their ancestors, and to their elders-- past, present and emerging.

  • SOLUTIONS FOR LOCAL GOVERNMENT
    • Executive Recruitment
    • Temporary Staffing
    • HR Services
    • Leading Talent
  • CAREERS IN LOCAL GOVERNMENT
    • Careers in Council
    • Create Job Alerts
    • Career Tips
    • Register
  • LEADING ROLES
    • About Us
    • Meet the team
    • Our Values
    • News and Insights