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Customer Contact Officer

Customer Contact Officer

Job Title: Customer Contact Officer
Contract Type: Contract
Location: West Moreton
Industry:
Salary: Negotiable
Reference: BBBH1411_1630035095
Contact Name: Michelle Nguyen
Contact Email: michelle.nguyen@leadingroles.com.au
Job Published: October 26, 2021 08:31

Job Description

Customer Contact Officer – South East Queensland

  • Contribute to a positive workplace culture
  • Customer service and collaborative team environment
  • Immediate start, 3-month contract, competitive rates

Leading Roles is seeking a customer service superstar for our local government client in South East Queensland. As the Customer Contact Officer, you will greet customers with a smile, deal with general enquiries over the phone and multitask across systems and applications. This is an immediate start with three-month contract and possible extension.

If you have exceptional customer service and time management skills and enjoy working in a team environment, this could be the contract opportunity you’ve been looking for.

Key Responsibilities:

  • Provide professional and courteous frontline customer service in a consistent and timely manner
  • Receive and process payments from customers over the counter, phone, online or by mail
  • Provide over-the-phone assistance to customers attempting to access on-line services
  • Ensure customer applications meet internal and regulatory compliance processes
  • Safeguard the confidentiality and integrity of customer information
  • Assist with administrative duties including record maintenance.

Essential skills and experience:

  • Certificate or Diploma in Government and/or extensive experience in a customer service environment
  • Current knowledge of relevant statutory requirements 
  • Accurate data entry and keenness to learn new systems and procedures
  • Attention to detail and organised diary management  
  • Excellent written, verbal and interpersonal skills
  • Previous experience working in local government will be highly regarded.

How to Apply

Please click apply now as the application period will close once a suitable applicant has been identified.

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