Customer Contact Officer

Job Title: Customer Contact Officer
Job Type: Contract
Location: West Moreton
Classification: Administration
Client: Leading Roles
Reference: BBBH1411_1630035095
Job Published: 27 Aug 2021
Closing Date: 26 Sep 2021

Job Description

Customer Contact Officer - South-east Queensland

  • Competitive hourly rates
  • Immediate start
  • Professional and supportive team

Leading Roles is seeking an experienced local government Customer Contact Officer. This is a two-month contract with possible extension and immediate start.

As the Customer Contact Officer, you will provide exceptional frontline customer service (both internal and external) in a friendly, professional and efficient manner.

Key Responsibilities include:

  • Provide efficient, effective frontline customer service
  • Respond to telephone, counter and email enquiries
  • Ensure reception and workstations are presentable
  • Ensure customer applications meet internal and regulatory compliance processes
  • Correctly follow all administration procedures including guidelines, checklists, standards and workplace health and safety
  • Receive and process payments from customers over the counter, phone or by mail

Essential skills and experience:

  • Tertiary qualifications in a related field and/or extensive customer service experience
  • Current knowledge of relevant statutory requirements
  • Excellent written, verbal and interpersonal skills
  • Previous experience working in local government will be highly regarded

How to Apply

Please click apply now as the application period will close once a suitable applicant has been identified.